Privacy policy

 

Privacy Policy 

Last updated: June 27, 2026

Tivoras operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services"). Tivoras is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise engage in transactions through the Services, or when you communicate with us by any other means.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean any information that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information that cannot reasonably identify or be associated with you.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

Contact Information

Including your:

  • Full name

  • Billing address

  • Shipping address

  • Telephone number

  • Email address

Financial Information

Including:

  • Credit card numbers

  • Debit card numbers

  • Financial account information

  • Payment card details

  • Transaction details

  • Payment method

  • Payment confirmation

  • Other payment-related information

Account Information

Including:

  • Username

  • Password

  • Security questions

  • Preferences

  • Account settings

Transaction Information

Including:

  • Products you browse

  • Products added to your shopping cart

  • Wishlist items

  • Purchases

  • Returns

  • Exchanges

  • Cancellations

  • Previous transactions

Communications With Us

Including any information you provide when communicating with us, such as customer service inquiries, support requests, or complaints.

Device Information

Including information about:

  • Your device

  • Web browser

  • Network connection

  • IP address

  • Device identifiers

  • Other unique identifiers

Usage Information

Including information regarding your interactions with the Services, such as:

  • How you use the Services

  • When you use the Services

  • Browsing activity

  • Navigation behavior

Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

Including when you:

  • Create an account

  • Visit or use the Services

  • Contact us

  • Submit personal information through any other means

Automatically Through the Services

Including information collected from your device when you visit our website or use our products and services, as well as through cookies and similar tracking technologies.

From Our Service Providers

Including third parties we engage to provide certain technologies or process personal information on our behalf.

From Business Partners and Other Third Parties

We may also receive personal information from our business partners and other third-party sources.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services, including fulfilling our contract with you by:

  • Processing payments

  • Managing your orders

  • Remembering your preferences

  • Saving products you are interested in

  • Sending account-related notifications

  • Processing purchases, returns, exchanges, and other transactions

  • Creating, maintaining, and managing your account

  • Arranging shipping

  • Facilitating returns and exchanges

  • Allowing you to post reviews

  • Providing a personalized shopping experience, including recommending products based on your purchases and interests

We may also use your personal information to improve and personalize the Services we provide.

How We Use Your Personal Information (Continued)

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending you promotional communications by email, text message, or postal mail. We may also display advertisements for products or services on the Services or on other websites, including advertisements based on products you have previously purchased, added to your shopping cart, or otherwise interacted with while using the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, prevent, and respond to fraudulent, illegal, malicious, or potentially harmful activities, protect public safety, and maintain the security and integrity of our Services.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other account credentials with anyone.

Communications With You

We use your personal information to provide customer support, respond to your inquiries, fulfill your requests, deliver our Services efficiently, and maintain our business relationship with you.

Legal Compliance

We may use your personal information to comply with applicable laws, regulations, legal processes, or valid governmental requests, including requests from law enforcement authorities or government agencies. We may also use your information to investigate or participate in civil discovery, litigation, or other legal proceedings, and to enforce or investigate potential violations of our Terms of Service or other applicable policies.

How We Share Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

Service Providers

We may share your personal information with Shopify, our service providers, vendors, and other third parties who perform services on our behalf, including:

  • Information technology services

  • Payment processing

  • Data analytics

  • Customer support

  • Cloud storage

  • Order fulfillment

  • Shipping and logistics

Marketing and Business Partners

We may share your personal information with business and marketing partners to provide marketing services and deliver personalized advertising.

For example, we use Shopify to support personalized advertising through third-party services based on your activity across different merchants and websites.

Our marketing and business partners will process your personal information in accordance with their own privacy policies.

Depending on where you reside, you may have the right to instruct us not to share your personal information for personalized advertising purposes based on your online activity across different businesses and websites. Where applicable, you may exercise these rights through the methods provided by the Services.

At Your Direction

We may disclose your personal information when you instruct us to do so, request such disclosure, or otherwise consent to sharing your information with third parties, including for product delivery, social media integrations, or third-party login services.

Affiliates

We may share your personal information with our affiliates and other companies within our corporate group.

Business Transactions and Legal Requirements

We may disclose your personal information in connection with a merger, acquisition, financing, sale of assets, bankruptcy, or other business transaction.

We may also disclose your information to comply with applicable legal obligations, including responding to subpoenas, court orders, search warrants, or other lawful requests, as well as to enforce our Terms of Service, protect our Services, safeguard our legal rights, or protect the rights, property, and safety of our users or others.

Relationship with Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services for both you and our business.

Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than your own.

To help protect, develop, and improve our business, we also use certain advanced Shopify features that incorporate data and information derived from your interactions with our store, other merchants, and the Shopify platform.

To provide these advanced features, Shopify may use personal information collected through your interactions with our store, other merchants, and the Shopify platform.

In these circumstances, Shopify acts as the data controller for the processing of your personal information for these purposes, including responding to requests to exercise your privacy rights regarding such processing.

For more information about how Shopify uses your personal information and the privacy rights that may be available to you, please refer to the Shopify Consumer Privacy Policy.

Depending on where you reside, you may also be able to exercise certain privacy rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you access links to websites that are not affiliated with or controlled by us, we encourage you to review their privacy policies, security practices, and applicable terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of any third-party websites or services.

Information that you choose to share in public or semi-public areas, including information shared on third-party social media platforms, may also be visible to other users of the Services and to users of those third-party platforms. Neither we nor those third parties can restrict how such information may be used once it has been made publicly available.

The inclusion of links to third-party websites does not imply our endorsement of those websites, their content, or their owners unless expressly stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children as defined under the applicable laws in your jurisdiction.

If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us using the contact details provided at the end of this Privacy Policy so that we may delete such information.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "sell" or "share" (as those terms are defined under applicable privacy laws) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no method of transmission over the Internet or electronic storage is completely secure. While we take reasonable measures to protect your personal information, we cannot guarantee absolute security.

Additionally, information transmitted over the Internet may not always be secure while in transit. We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain your personal information only for as long as necessary to:

  • Maintain your account;

  • Provide the Services;

  • Comply with legal obligations;

  • Resolve disputes;

  • Enforce our agreements and policies; or

  • Fulfill other legitimate business purposes.

The length of time we retain your information depends on the nature of the information and the purposes for which it was collected.

Your Rights and Choices

Depending on your country or state of residence, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only under certain circumstances. Where permitted by law, we may decline requests that do not meet applicable legal requirements.

Right of Access

You may have the right to request access to the personal information we hold about you.

Right to Deletion

You may have the right to request that we delete your personal information, subject to applicable legal exceptions.

Right to Correction

You may have the right to request that inaccurate or incomplete personal information be corrected.

Right to Data Portability

You may have the right to receive a copy of your personal information in a portable format and, where applicable, request that it be transferred to another organization.

Right to Opt Out of the Sale or Sharing of Personal Information

Depending on your place of residence, you may have the right to opt out of the "sale" or "sharing" of your personal information or to object to its use for targeted or personalized advertising, as defined under applicable privacy laws.

If you visit our website with the Global Privacy Control (GPC) signal enabled, we will, where legally required, automatically treat this as a request to opt out of the sale or sharing of your personal information for the browser and device used to access our website.

Where we can associate that browser or device with your Shopify account, we will also apply your opt-out request to your account.

For more information about Global Privacy Control, please visit:

https://globalprivacycontrol.org/

Except for Global Privacy Control signals, we do not currently recognize or respond to browser "Do Not Track" (DNT) signals.

Communication Preferences

We may send you promotional emails regarding our products, services, and special offers.

You may unsubscribe from these marketing communications at any time by clicking the "Unsubscribe" link included in our promotional emails.

Even if you opt out of marketing emails, we may still send you non-promotional communications, including emails related to your account, orders, transactions, customer support, or legal notices.

Exercising Your Rights

You may exercise any of the rights described above through the methods provided within the Services or by contacting us using the contact information provided below.

For more information regarding how Shopify processes your personal information and the privacy rights available to you, including those related to information processed directly by Shopify, please visit the Shopify Privacy Policy.

We will never discriminate against you for exercising your privacy rights.

Before processing your request, we may need to verify your identity as required or permitted under applicable law.

Where permitted by law, you may authorize an agent to submit a request on your behalf. Before honoring such requests, we may require proof of authorization and may ask you to verify your identity directly with us.

We will respond to your request within the time period required by applicable law.

Complaints

If you have any questions or complaints regarding how we process your personal information, please contact us using the contact information provided below.

Depending on your place of residence, you may also have the right to appeal our decision regarding your privacy request or to lodge a complaint with your local data protection authority.

International Transfers

Please note that your personal information may be transferred to, stored, and processed in countries other than the country in which you reside.

These countries may have data protection laws that differ from those in your jurisdiction.

Where we transfer personal information outside the European Economic Area (EEA), the United Kingdom, or other jurisdictions that require appropriate safeguards, we will rely on legally recognized transfer mechanisms, including the European Commission's Standard Contractual Clauses (SCCs), the UK International Data Transfer Agreement (IDTA), or any other lawful transfer mechanism, unless the destination country has been recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory requirements.

When we make changes, we will post the updated Privacy Policy on this website, revise the "Last Updated" date at the top of this Policy, and provide any additional notice required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Your continued use of the Services after any updates become effective constitutes your acceptance of the revised Privacy Policy, to the extent permitted by applicable law.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise any of your privacy rights, you may contact us using the information below:

Tivoras

Email: hernandezjuliohp@gmail.com

Mailing Address:

239 S Fordham Ave

Aurora, IL 60506

United States

If applicable under the laws of your jurisdiction, you may also have the right to contact your local data protection authority regarding any concerns about our handling of your personal information.

Thank you for trusting Tivoras.