Refund policy

Return & Refund Policy

Thank you for shopping with us.

We offer a 60-day return policy, which means you have 60 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and unworn.

  • Be in the same condition that you received it.

  • Include all original tags and packaging.

  • Be accompanied by proof of purchase (receipt or order confirmation).

To request a return, please contact us at:

Email: hernandezjuliohp@gmail.com

If your return request is approved, we will provide you with return instructions and, where applicable, a return shipping label.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at hernandezjuliohp@gmail.comso we can evaluate the issue and provide an appropriate solution, including a replacement or refund where applicable.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personalized or custom-made products.

  • Gift cards.

  • Downloadable digital products.

  • Any item marked as Final Sale (where permitted by applicable law).

If you are unsure whether your item qualifies, please contact us before requesting a return.

Exchanges

The fastest way to exchange an item is to return the original item following our return process. Once your return has been approved, you may place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges are non-refundable unless the return is due to our error or the item is defective, as required by applicable law.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hernandezjuliohp@gmail.com.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Email: hernandezjuliohp@gmail.com